This page answers a range of questions about Private Health insurance.
You are eligible to apply for Sovereign Private Health insurance if:
Yes. Regardless of your occupation (or even if you have no job at all right now), you are eligible to apply for Private Health.
Yes, you can. Just like you, your partner and children could at any time develop a medical condition which does not qualify them for immediate treatment in the public system, and the cost of that treatment could be prohibitively expensive for you or your partner to meet from your own resources.
If, prior to applying for cover or prior to the issue of your policy, you have or develop a medical condition or you suffer an injury, then that medical condition or injury must be disclosed to, and accepted by, Sovereign in order for it to be covered under your policy. A pre-existing medical condition can be accepted with or without an extra premium, or may only covered from a specified point in time after the commencement date of your policy. In some cases, a pre-existing condition may be excluded from cover.
If you already have health insurance with another insurer and you intend to keep that policy, then you should think very carefully before applying for Sovereign Private Health as well. The reason for this is that, before any claim can be accepted under our health insurance policy, you must firstly make a claim with the other insurer if the condition or event is covered under that policy. In that instance any benefit which you receive under the other policy is deducted from any benefit which you are entitled to receive under your policy. You could therefore be effectively paying twice for the same cover.
Yes, you can. You can choose to have no excess at all, or select from six excess levels. Those excess levels are $250, $500, $750, $1,000, $2,000 and $4,000 per life insured, per annum. These excess levels produce corresponding reductions in your base premium rate of 21%, 30%, 35%, 40%, 55% and 70%.
No it does not. While the excess applies generally, there are several benefits that always have no excess, regardless of the excess level you choose.
You can apply to increase or reduce your excess, and if approved the change would take effect from the next anniversary date of your policy. Some health information may be requested if you apply to reduce your excess.
No, you are not covered under your health insurance policy while you are outside New Zealand. Cover in that event is customarily provided by travel insurance policies. However, if you develop a medical condition or suffer an injury while you are overseas, and you then return to New Zealand, you are covered for that medical condition or injury.
If you plan to be overseas for two months or more, then you can apply to Sovereign to have your cover suspended during that period. In that event no premiums are payable, and on your return you can resume premium payments and cover under your policy will then be reinstated. The maximum period of suspension for overseas travel is 12 months.
No it will not. Your Private Health will not expire at any age or date. This means that provided you continue to meet the policy terms and pay your premiums, you will continue to be covered, irrespective of your age. There is no upper age limit.
For questions about our Private Health quotes, please see our Quote FAQs.
You should apply today. If you don’t, you might find that you don’t apply at all, and then when you need the cover it would be too late. What’s more, you should apply while you can still be readily accepted, and not run the risk of developing a medical condition which could result in an exclusion being added to your policy or cause your application to be declined.
Yes, it’s very easy. Simply get a quote and apply online. It takes most people less than 20 minutes.
There is usually no paperwork at all. You apply for cover entirely online, and your application can be processed and your policy issued without you having to complete any paper forms.
In addition to your name and contact details, the application form has questions about your residency, your occupation and activities, your health, any other life or health insurance you might have, and payment details.
No medical examinations or tests are required.
As soon as you submit your application a confirmation email will be sent to you. The email will outline what happens next, and it will have contact details in the event that you wish to contact us while your application is being processed. We will keep you updated at each step, right through to the acceptance and issue of your policy.
All applications undergo initial processing right away, and the majority are fully processed within a matter of days. If there are any details missing from your application, or if further information is needed, then that may extend the time required to process your application.
All premiums are paid directly to Sovereign. You can pay your premiums by any of the methods below:
You can change your payment method at any time.
You can pay your premiums weekly, fortnightly, monthly or annually. If you pay your premiums weekly or fortnightly, you can choose which day of the week your premiums are deducted. If you pay monthly, you can choose which date your premiums are deducted each month. You change your payment frequency at any time.
You will be notified before your first premium will be deducted. In any event, your first premium will not be deducted until at least 10 days after your policy is issued.
Yes, you do. If you pay your premiums annually you will receive a discount of approximately 4.8% on the total benefit cost (everything except the policy fee). This discount is automatically calculated when you get a quote and select an annual payment frequency.
Don’t panic. Your cover will not immediately stop if you happen to miss a premium payment. Your policy provides 31 days’ grace for any premium due. If you miss a premium payment you should contact Sovereign as soon as possible and make arrangements to pay the missed premium. If you do nothing, and the premium remains outstanding beyond the 31-day grace period, then Sovereign is entitled to cancel your policy by providing notice to you in writing.
Yes, you can. You may cancel your policy at any time.
All of our policies come with a 15-day free-look period. If, at any time within the first 15 days of receiving your policy, you do not wish to continue your cover (for whatever reason), you may cancel your policy and get a full refund of any premiums paid.
You may still cancel your policy at any time after this free-look period, but you will not receive a refund of any premiums paid.
Sovereign may cancel your policy in any of the following situations:
Yes, you can. You may change the owner of your policy at any time. All existing and any new policy owners must agree to the change. For example, you could change the policy owner from just yourself to joint ownership between yourself and your partner. In order to change the policy owner, simply complete a Change of Ownership Form.
If you need to make a Private Health claim, please read our guide to making a claim.
Yes, you can, provided the treatment occurs in New Zealand. Unlike some other insurers, Sovereign does not require you to receive treatment from a ‘preferred provider’. You can even be treated at an overseas hospital in certain circumstances, but that treatment must be approved by Sovereign beforehand.
No you do not. You can obtain pre-approval for upcoming medical treatment, and when your claim is approved Sovereign will pay your health care provider directly. This means you don’t have to be out of pocket for any period of time at all.
No there is not. While some other insurers have a minimum claim amount of $1,000 before pre-approval can be obtained, there is no minimum amount for pre-approval with Sovereign. This provides you with financial certainty before you obtain treatment.
The above provides a summary only of the benefits, terms and conditions of the policy. Please refer to the policy wording, including the policy appendix and schedule, for full details of the policy benefits and the terms and conditions under which they are provided.