Cancellation

You may cancel your policy at any time.

If at any time during the 15 days following receipt of your policy you do not wish to continue with your cover (for whatever reason at all), you can cancel your policy for a full refund of all premiums paid. Your policy will be treated as cancelled from outset.

If, instead of cancelling your policy, you would like to reduce your cover, please contact us.

To cancel your policy, please complete a Cancellation Form (see below).

Applying for Cover in the Future

Please be aware that if you cancel your policy, we cannot guarantee that you would be accepted for similar cover again in the future, or that you would be accepted on the same terms and at the same premium rates as your existing policy. Any future application for cover would be subject to underwriting and approval by AIA at that time. Changes in your medical history, occupation or income may impact your ability to obtain cover in the future, or the terms on which that cover may be offered.

Repayment Provisions

If you received a Cash Bonus as part of a Cash Bonus Promotion and/or a New World gift card as part of a New World Gift Card Promotion, repayment provisions may apply in accordance with the terms and conditions of those promotions.

Sovereign TotalCareMax Policies

(Applications for cover made before 5 August 2019)

If the policy is discontinued for any reason before 12 months’ premiums for the policy have been paid, you must:

  • repay the Cash Bonus to us in full within 14 days; and
  • either return the unused gift card to us or repay the initial value of the gift card to us in full within 14 days if it has been used by you or any other person.

Sovereign Private Health Policies

(Applications for cover made before 5 August 2019)

If the policy is discontinued for any reason before 12 months’ premiums for the policy have been paid, you must either return the unused gift card to us or repay the initial value of the gift card to us in full within 14 days if it has been used by you or any other person.

AIA Living Policies

(Applications for cover made on or after 5 August 2019)

If the policy is discontinued for any reason before 18 months’ premiums for the policy have been paid, you must:

  • repay the Cash Bonus to us in full within 14 days; and
  • either return the unused gift card to us or repay the initial value of the gift card to us in full within 14 days if it has been used by you or any other person.

AIA Private Health Policies

(Applications for cover made on or after 5 August 2019)

If the policy is discontinued for any reason before 18 months’ premiums for the policy have been paid, you must either return the unused gift card to us or repay the initial value of the gift card to us in full within 14 days if it has been used by you or any other person.

Cancellation Form

Below is a link to download a Cancellation Form:

Cancellation Form PDF

When completing the form, it is very important that you include your policy number on the form and that all policy owners sign and date the form.

When you have completed the form, you may either email a scanned copy (or a clear photo) of the form to us at service@kiwicover.co.nz or post the form to:

  • AIA New Zealand
    Private Bag 92499
    Victoria Street West
    Auckland 1142